Customer Support Agent

Virtuawork - Austin, TX 78728
Virtuawork - Austin, TX 78728
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Virtuawork - Austin, TX 78728
Job Description
**THIS IS A WORK-FROM-HOME/REMOTE POSITION**
**THIS POSITION IS FOR TEXAS RESIDENTS ONLY**


URGENTLY HIRING for QUICKBOOKS $12.00 an hour. Must Apply by 05/13/2021. More programs available.

Apply at careers.virtuawork.net . Click on San Antonio Location.

Company Description
Greetings from Virtuawork, Inc.! We believe in the future of digital careers! We are a virtual company that specializes in remote career opportunities for determined job seekers. In addition, we offer outsourcing solutions to companies from small-business startups to large enterprises. We take pride in empowering our employees in our virtual workspace with interactive meetings and fun team bonding activities for career growth and success. Join the force and become part of our team!


Job Description
Virtuawork is Hiring! WORK REMOTELY AT HOME with us as a:

Customer Support Agent to answer questions and provide solutions to customers from the comfort and safety of your own home! Take advantage of a remote-based career with a supportive team, representing many of the world's leading brands. You'll shine in this role if your idea of the perfect job includes a fast-paced day full of problem-solving and connecting with customers by phone, email, live chat, and more!

If you're searching for a home-based career with a motivated team to help you succeed, we've got an opportunity for you. Join a trusted leader in building virtual careers, Virtuawork.

This opportunity offers:

The ability to work virtually, from the safety and comfort of your own home office
Contractor Position (15-40 hours/week, the minimum required is varied by client)
Flexibility with Scheduling. Choose your own shifts!
Hourly Wage: $10.00-13.00/hr (Certification is Required)
Training Wage: State Minimum Wage

Qualifications
Required qualifications, skills, and experience

This is the job for you if you:

Are 18 years or over; US Citizen or Permanent Resident
Are a current resident of Texas
Are able to pass a background check and drug screening
Able to provide your own computer & other devices to perform the work (technology requirements listed below)
Are able to work 15-40 hours a week (some clients have weekend requirements and a minimum hours-per-week requirement).
A quiet distraction-free work environment.
Are a multitasker with the ability to talk and type at the same time
Can keep your cool and stay positive and connected with customers, even when conversations get difficult
Go out of your way to help others and enjoy connecting with people
Are a natural problem-solver and can build relationships with customers over the phone, email, and live chat.
Thrive in an independent work environment but also enjoy being a part of a team
Can attend and pass clients' certification courses (Self-paced & Instructor-led)
Have some customer service experience

Technology Requirements

The technology requirements vary by client. You must be able to purchase equipment that the client requires if you do not own them yet. You will need to pass the technology check in order to be certified to work for clients.

A desktop or laptop computer with a separate monitor is recommended.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client programs.
PC Requirements

CPU: Dual-core 2.8 GHz or better; or Intel i-class; or AMD Phenom X2 class or better. (Atom, Celeron, Pentium, and Opteron processors are NOT permitted)
Hard Drive: 20 GB or more of available space & 60 GB or more of total space
Memory: 4 GB of RAM minimum; 8 GB of RAM or better is preferable
OS: Windows 10
Internet: Hard-wired connection (no wireless); Minimum 10 Mbps download / Minimum 3 Mbps upload
Latency: At most 120ms
Monitor: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p); Dual monitors may be required on some client programs
Mac Requirements

Macs must have an Ethernet port (adapter required)
MacBook Air and Mac USB-C ports will not be supported (adapter required)
Boot Camp and a licensed version of Windows MUST be installed.
CPU: Intel Core i5 2.7 GHz processor or better
Hard Drive: 20 GB or more of available space & 60 GB or more of total space
Memory: 4 GB of RAM minimum; 8 GB of RAM or better is preferable
OS: MAC OS X 10.10 Yosemite or higher running Boot Camp with a licensed version of Windows 10 Pro 64x
Internet: Hard-wired connection (no wireless); Minimum 10 Mbps download / Minimum 3 Mbps upload
Latency: At most 120ms
Monitor: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p); Dual monitors may be required on some client programs
Accessories, Software and Internet/Phone Service Providers

USB headset with microphone (required for Certification & Training) Logitech, Plantronics, Microsoft, or similar brands recommended.
Mobile Phone with Service
Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection (wireless connections are prohibited)
Hard-Wired Land Line Telephone Service (required by some clients)

Additional information
Virtuawork is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Spreading Love, Kindness, and Bravery -Virtuawork
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